Privacy Policy

1. Information We Collect

We may collect personal information from you when you:

• Request a quote or make a booking

• Contact us by phone, email, or through our website

• Use our website contact forms

• Communicate with us via social media or other channels

The types of personal information we may collect include:

• Name and contact details (phone number, email address, postal address)

• Property or site location for service purposes

• Details of the services requested

• Payment information (where applicable)

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We only collect the information necessary to provide our services and communicate effectively with you.

2. How We Use Your Information

We use your personal information to:

• Provide quotes, products, and services you’ve requested

• Schedule and complete on-site work

• Communicate regarding bookings, invoices, or project details

• Respond to enquiries or technical support requests

• Improve our website and services

• Comply with legal and regulatory requirements

We will never sell or rent your personal information to any third party.

3. Sharing of Information

Your information may be shared only where necessary, such as:

• With suppliers or manufacturers to arrange product orders or warranty claims

• With payment processors (such as Zip or card providers) to complete transactions

• With professional advisers or contractors assisting our operations

All third parties are required to handle your information in accordance with Australian privacy laws.
We will never share your information for marketing or unrelated purposes without your consent.

4. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure storage methods, password protection, and limiting access to authorised personnel only.

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While we take all practical precautions, no online platform or email transmission can be completely secure. You share information with us at your own risk.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to collect general information about how visitors use the site (such as page views or time spent).

This data is anonymous and helps us improve the website experience.

You can disable cookies in your browser settings if you prefer.

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time.
To do so, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with privacy laws.

7. Links to Other Websites